Refund Policy

Last Updated: May 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by stillsurrogate.info. It is designed to ensure transparency and fairness while protecting the interests of both the users and Stillsurrogate.

Scope and Applicability

This policy applies to all users of the services offered by stillsurrogate.info. By using our services, you agree to comply with this Refund Policy. This policy is governed by the laws of the United States.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by stillsurrogate.info.
  • “Services”: The software as a service (SaaS) offerings provided by stillsurrogate.info.
  • “Refund”: The return of funds to the User for services that have been paid for but not satisfactorily delivered according to the terms outlined herein.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • If the User cancels their subscription within the first 30 days of the initial payment, they are eligible for a full refund.
  • If the services provided are not as described or fail to function as intended, the User may request a refund within 14 days of the service delivery.
  • Refunds will not be issued for any services that have been used beyond the initial trial period or for any subscription fees after the first month unless otherwise specified.

2. Refund Request Process

To request a refund, Users must:

  • Submit a written request via email to [email protected] within the applicable refund period.
  • Provide details of the transaction, including the date of purchase, the amount paid, and the reason for the refund request.

Refund requests will be reviewed within 14 business days, and Users will be notified of the decision via email.

3. Processing of Refunds

If a refund is approved, it will be processed using the original payment method within 7-10 business days. Stillsurrogate is not responsible for any delays caused by the User's bank or payment provider.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Review the terms of service and this Refund Policy prior to making a purchase.

Limitations and Disclaimers

While Stillsurrogate strives to provide high-quality services, we do not guarantee that all services will meet the User's expectations. Refunds are limited to the circumstances outlined in this policy. In no event shall Stillsurrogate be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services.

Data Protection/Security

Stillsurrogate is committed to protecting the privacy and security of User information. Any personal data collected during the refund process will be handled in accordance with our Privacy Policy.

Changes to Policy

Stillsurrogate reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: Stillsurrogate
  • Phone: +14057449609
  • Email: [email protected]
  • Address: 10324 Zelzah Avenue, Los Angeles

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State in which Stillsurrogate is registered, without regard to its conflict of law principles. Any disputes arising under this policy shall be resolved in the competent courts of that jurisdiction.